Shipping Policy

Returns, Refund and Exchange Policy:

We hope you love our teas as much we do, but if you aren't thrilled with your purchase we will be happy to assist you in any way we can.

Cancellations:

The cancellation will only be initiated if we receive a request on email from you within one hour of placing the order or before your order has been dispatched.

*Note: Pre-paid orders are not eligible for a refund on cancellation. In case you wish to modify or cancel a prepaid order, a credit voucher equivalent to the amount will be issued which you can use against future orders.

Returns (If Applicable)

Our policy lasts 7 days. Beyond 7 days of your order, unfortunately, we will not be able to offer you a refund or exchange.

We accept returns only under the following circumstances:

1. In the off chance that you have received a product that is different than what you had ordered, you need to notify us by email with the same within 24 hours. So that we can process your application for returns. (To be eligible for a return, your item must be unused and in the same condition that you received it.)
2. If the product is damaged then you can email us directly regarding the same within 24 hours. (Please attach some photo proof so it is easier for us to process the application for return)