Refund Policy

Full Refund & Return Policy for TastEzy

Last Updated: December 22, 2025

1. General Policy

At TastEzy, we facilitate the sale of traditional food items and pickles from various vendors. Due to the perishable nature of our products, we generally do not accept returns once a product has been delivered and the seal is broken, unless there is a valid quality or damage issue.

2. Eligibility for Refunds

You may be eligible for a full or partial refund under the following conditions:

1. Damaged on Arrival: If the jar, bottle, or packaging is broken/leaking at the time of delivery.
2. Wrong Product: If the item delivered does not match the order you placed (e.g., you ordered Mango Pickle but received Lemon Pickle).
3. Expired Products: If the product received is past its "Best Before" or "Expiry" date.
4. Missing Items: If a part of your multi-item order was not delivered.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

1. Incorrect delivery address provided by the customer.
2. Change of mind or "personal taste" preference after the seal is broken.

4. The Refund Process

To request a refund, please follow these steps:

1. Report within 24 Hours: Email official@tastezy.in or use the "Support" section in the app within 24 hours of delivery.
2. Provide Evidence: You must attach clear photos or a short video of the damaged product and the shipping label/bill.
3. Inspection: Our team will coordinate with the Vendor to verify the claim within 48 hours.
4. Approval: If approved, the refund will be initiated immediately.

5. Timeline for Refunds

1. Payment Source: The refund will be credited back to the original payment method (UPI, Credit/Debit Card, Net Banking).
2. Duration: It typically takes 5 to 7 business days for the amount to reflect in your bank account after approval, depending on your bank's processing time.

6. Cancellations

1. Before Shipment: You can cancel your order via the "My Orders" tab in the app for a full refund if the vendor has not yet dispatched it.
2. After Shipment: Once dispatched, orders cannot be cancelled or redirected.

7. Contact Information

For any refund-related queries, please contact: TastEzy Support Team Email: official@tastezy.in , Address: Hi-Tech City, Hyderabad, Telangana, India.