Tastezy Cancellation Policy

Last Updated: May 2026

At Tastezy, we specialize in fresh, small-batch, and custom-prepared traditional delicacies made by local home chefs and micro-entrepreneurs. Because ingredients are sourced and dishes are prepared specifically for your order, our cancellation policy is structured to prevent food wastage and protect our independent sellers.

1. No Cash on Delivery (COD) Policy

1. Strictly Prepaid Marketplace: Tastezy operates on a 100% prepaid model. We do not offer Cash on Delivery (COD) as an option for any order.
2. Order Confirmation: An order is only confirmed and sent to the vendor's kitchen once the payment is successfully processed through our secure online payment gateways.

2. Post-Shipping Cancellation Restriction

1. No Cancellation After Shipment: Once an order has been dispatched from the vendor's location or handed over to our logistics delivery partner, it cannot be cancelled under any circumstances.
2. Perishable Nature: Because our products are fresh food items, transit packages cannot be recalled, and redirected deliveries are non-refundable.

3. Mid-Process Cancellations and Deductions

If you need to cancel your order after it has been placed, but before it has left the vendor's facility, you cannot cancel it directly through the app. You must follow this process:

1. Mandatory Contact: You must immediately contact Tastezy Customer Support via our official email at official@tastezy.in to request a manual cancellation.
2. Shipping Charge Deduction: If the cancellation request is received after the vendor has accepted the order and scheduled the delivery partner, applicable shipping charges will be permanently deducted from your total order value.
3. Remaining Balance Refund: Tastezy will process a refund of the remaining amount (Total Order Value minus Shipping/Handling Fees) back to your original prepaid payment source (UPI, Debit/Credit Card, or Net Banking) within 5 to 7 business days.

4. Cancellations by Tastezy or the Vendor

Tastezy or its independent vendors reserve the absolute right to cancel an order prior to delivery due to unavoidable circumstances, such as:

1. A specific regional product going out of stock.
2. Unexpected kitchen closures or health safety concerns at the vendor's end.
3. Severe weather, traffic gridlocks, or logistical disruptions in your delivery zone.

Note: In the rare event of a platform or vendor-initiated cancellation, a 100% full refund (including all shipping and handling charges) will be automatically credited back to your original payment account.