Cancellation Policy

Last Updated: December 21, 2025

At TastEzy, we understand that plans can change. However, because our vendors deal with fresh food and pickles, we have a specific cancellation framework to ensure fairness to both customers and our local sellers.

1. Order Cancellation by the Customer

1. Window for Cancellation: You can cancel your order at any time before the vendor has dispatched the product.
2. How to Cancel: 1. Open the TastEzy App. 2. Go to My Orders. 3. If the "Cancel Order" button is visible, click it to cancel immediately.
3. Post-Dispatch: Once the order has been marked as "Shipped" or "Dispatched" and handed over to the courier partner, cancellations are not possible. Due to the perishable nature of food items, we cannot recall packages once they are in transit.

2. Cancellation by TastEzy or our Vendors

Occasionally, an order may be cancelled from our side due to:

1. The product being out of stock or failing quality checks.
2. Incomplete or unserviceable delivery address.
3. Logistics or courier issues in your specific region.
4. Suspicion of fraudulent transactions. In such cases, you will be notified immediately, and a full refund will be processed.

3. Refund Timeline for Cancelled Orders

1. Full Refund: If the cancellation is successful (before dispatch), the full order amount (including shipping) will be refunded.
2. Source Account: The refund will be credited back to your original payment method (UPI, Bank Account, or Card).
3. Processing Time: While we initiate refunds within 24 hours, it usually takes 5–7 business days for the amount to reflect in your bank statement.

4. Contact Us

If you have any issues cancelling an order through the app, please reach out immediately:

1. Email: official@tastezy.in
2. Address: H. No. 5/497 Near Hitec City, Kondapur, Hyderabad, Telangana 500085.