While Tastezy provides the digital infrastructure and integrates with third-party logistics partners, the independent vendor holds absolute responsibility for shipping preparation. Vendors must ensure that all food items are packed in secure, food-grade, leak-proof packaging to prevent transit damage or spillage. It is entirely the vendor's duty to accurately assemble the package, double-check the order details, and hand it over to the assigned delivery partner within the designated preparation window to ensure maximum freshness.
Tastezy maintains a strict zero-tolerance policy for compromises on food safety, transparency, or platform ethics. If there are serious concerns—such as a vendor sending out spoiled food, manipulating product weights, falsifying licenses, or failing to maintain basic hygiene standards—Tastezy reserves the absolute right to immediately suspend or permanently remove the vendor from the digital marketplace to protect our consumers.
To maintain absolute transparency and trust with our customers, vendors must adhere to two non-negotiable packaging standards:
Valid Expiry Dates: Every single product dispatched must feature a clearly visible and valid expiry date (or "Best Before" date) on its physical packaging.
Correct Weight Maintenance: Vendors are entirely responsible for ensuring that the correct net weight of the food item strictly matches the description listed on the app storefront, exclusive of any jars, pouches, or delivery boxes.
Yes. Because food safety and hygiene are paramount to our community, a valid FSSAI (Food Safety and Standards Authority of India) registration or license is mandatory for all sellers. You must provide your FSSAI number and upload a digital copy of your certificate during the registration process before your kitchen storefront can be officially activated on Tastezy.
To begin your onboarding journey, simply navigate to our platform menu and click on the "Register as Vendor" option. You will be prompted to fill out an application form requiring your basic details. This includes your full legal name, business or kitchen name, primary contact number, active email ID, and the physical address of your production facility or home kitchen.
Our core mission is to champion clean-label, pure, and heritage food traditions. The majority of our local micro-entrepreneurs rely entirely on natural preservation methods, such as cold-pressed oils, salt, and native spices. Detailed ingredient lists are maintained and provided directly by the listing vendor on each product page.
For any platform assistance, order inquiries, or to register as a verified vendor on our marketplace, you can reach our team directly via email at official@tastezy.in. Our corporate operations are proudly based out of Hyderabad, Telangana, India.
To file a valid claim, you must contact customer support at official@tastezy.in within the designated reporting window. You must provide your Order ID along with high-resolution, unedited photos or a brief unboxing video clearly demonstrating objective spoilage or structural packaging damage. The independent vendor holds full responsibility for evaluating this evidence to approve or decline the claim.
Because fresh food deteriorates quickly, strict reporting windows apply from the exact time of delivery:
Semi-Perishable Items (e.g., pickles, podulu, dried snacks, oils): Must be reported within 24 hours of delivery.
A refund or replacement is authorized by the independent vendor only and explicitly under the following verified circumstances:
Objective Spoilage: The product arrives visibly spoiled, moldy, or decayed at the exact time of delivery.
Transit Damage: The container was severely cracked, shattered, or broken during delivery, causing exposure or spillage.
Incorrect Item: The vendor mistakenly dispatched a completely different item from what you ordered.
No. Food is inherently subjective, and traditional cooking styles or seasonal ingredients vary naturally from kitchen to kitchen. We do not accept returns or issue refunds if a customer simply dislikes the personal taste, texture, aroma, or spice level of a product.
Before Shipping: You cannot cancel directly through the app. You must immediately contact customer support at official@tastezy.in. If the vendor has already accepted the order and scheduled delivery, applicable shipping charges will be permanently deducted, and the remaining balance will be refunded.
After Shipping: Once an order has been dispatched from the vendor's facility or handed over to our logistics delivery partner, it cannot be cancelled under any circumstances due to the perishable nature of fresh food.
No. Tastezy operates on a 100% prepaid model to ensure commitments to our small-scale creators. We do not offer Cash on Delivery (COD) for any order. Orders are only confirmed and transmitted to the vendor's kitchen once payment is successfully processed via our secure online gateways.
No. Tastezy acts strictly as a technology hosting platform and marketplace intermediary. We do not manufacture, prepare, package, store, or sell any of the food items listed. The independent vendor preparing the product holds absolute, sole responsibility for everything from A to Z, including food safety, hygiene standards, and secure packaging.
Tastezy is an online digital marketplace designed to bridge the gap between independent third-party vendors and customers. Our platform is dedicated to preserving traditional delicacies by empowering local women micro-entrepreneurs, home chefs, and neighborhood small-batch kitchens.
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